Support

Questions, problems or ideas for Aheado? Write to us and a real person will answer.

I'm not getting reminders

Open iOS Settings, then Notifications, then Aheado, and check that notifications are allowed. If a Focus mode is on, make sure Aheado is allowed to notify you in that Focus.

How do I restore my purchase?

Open Settings in Aheado, tap Aheado+, then tap Restore Purchases at the bottom of the screen. Use the same Apple Account you bought Aheado+ with.

How do I cancel or change my subscription?

Subscriptions are managed by Apple. Open iOS Settings, tap your name, then Subscriptions, and choose Aheado. Cancelling keeps Aheado+ active until the end of the period you have paid for.

Can I get a refund?

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

What happens to my entries if Aheado+ ends?

Nothing is deleted and your reminders keep working. You can't add entries beyond the free limit, and Aheado+ features such as iCloud sync and the large widget turn off until you subscribe again.

iCloud sync isn't working

• Sync is part of Aheado+ and has to be turned on in Aheado's Settings on each device.
• After changing the sync setting, close and reopen Aheado for it to take effect.
• All devices must be signed in to the same Apple Account with iCloud enabled.

Where is my data stored?

On your device and, if sync is on, in your private iCloud. We have no access to it. Details are in the Privacy Policy.